List of Professional and Combined Service Offerings

Business Continuity Assessments

Answers the three basic questions regarding BC
 

• Are the IT plans, tolls and procedures matched properly to the business objectives?
• Is the IT infrastructure stable, efficient, secure and legally complaint?
• Will the business survive in the event of IT infrastructure loss or interruptions?
  
  
   

System Security Exposure Analysis

• An external 3^rd party analysis and report, itemizing the specific areas of exposure, and related recommended actions.
• Focus on current list of Internet  Security Exposures
• Mock “Network attacks” at all Internet facing network points.
  
  
   

Desktop and Server support and maintenance

• UNIX & LINUX Platforms
• Microsoft Platforms
• Help Desk / Call Centre
  
  
   

Conversion Management

• New Applications
• New Computer Systems
• New Networks
  
  
   

Infrastructure upgrade

• OS Platform Upgrades
• Hardware Upgrades
• Website setup and maintenance
• E-mail Servers

I.T. Personnel Services

Large Database of over 100+ IT Professionals across Toronto and California

• Ongoing advertising program to identify new candidates
• Client tailored advertising
   

Access to resources from East Europe & Indian Subcontinent

• Off Shore software development
• Remote Systems Administration
   

Personnel placements

• Recruiting & Placement
• Retained search
• Contractors
• Contractors for hire
   

Pre-qualification

• Resume review
• Interviews
• Application completion
• Reference checks
• Background checks with authorization
• Skills proficiency verification / testing
   

Additional people services

• Offshore call centre / VoIP based Call Centres
• Project Management

Computer Security Check up Offerings

Review Areas

• Network and communication systems infrastructure

• Anti Virus Protection

• Security Procedures, Provisions and Administration

• Server Open Port Scans

• Internet Firewall Provisions

• Intrusion Detection Provisions

• Computer System Physical Security

• Computer Access, permissions and rights

• Computer system resource capacities and utilizations

• Software and application review and documentation

• E-mail security scan, problem download program scan

• Desktop scans for hidden “Trojan Horse” programs

• Operational documentation provisions

• Backup provisions, storage provisions, recovery provisions

• Computer related business continuity plans

Deliverables 

• An exposure analysis report, itemizing the specific areas of exposure, and related, recommended actions.

• An estimate of time and cost, as well as alternatives for correcting the deficiencies identified.

• A business risk assessment based on findings and a priority rating for each business risk to assist in determining the cost / benefit of correcting each deficiency.

Security Review Cost & Time

• The cost of the review is based on the number of servers and workstations in the client’s network.

• The review generally requires and onsite inspection of 4 to 8 hours per server, & 15 – 30 minutes per workstation.

• Presentation of findings & recommendations will be provided within 48 hours of completing the onsite inspection & review.

Business Continuity Assessment

To ensure IT plans, tools and procedures are matched properly to the business objectives
 

• Description of business type

• Business background history (when did it start, who started, operating locations)

• State client’s business objectives

• What is the Clients view of their operating environment regarding financial, operations, decision support applications

• Current volumes / growth predictions (attach support schedule as needed)

• Description of IT infrastructure operating platform, hardware, software, applications, networks, quantities, capacities, utilization, models, versions, licenses, age of technology

• Primary use of IT technology in support of the business

• What additional resources are key to the business success, telephone, internet, human resource types.

• Is the business a part of an industry that uses standard software / applications and hardware

To determine IT infrastructure is stable, efficient, secure and compliant

• Conduct interviews with client staff members to identify problems and symptoms

• Review any existing client problem logs or reports

• Identify the current service providers if any

• Determine who installed the current systems and when

• Does the client have any security installed, passwords, etc

• Is there virus software and intrusion software installed

• Is the client’s physical geographic location secure

• Does the client offer a website, who hosts, who maintains

• Is there a firewall installed, who maintains

• Are there any single points of failure

• What is the condition of the equipment now in place

• Is the wiring strapped securely

• Is the equipment racked, or in controlled environment

• Who has physical access/administrative access

• Does the client have a license for each user of software

• Is all the vendor software in use for the business, license compliant & up to date

To determine the ability for the business to survive in the event of IT infrastructure loss

• Determine if there is an existing written disaster recovery plan

• Determine if there is a written procedure for backing up critical files and applications

• Determine who is currently performing backups for the client

• What critical processing records are stored on site at clients location

• Review/audit current backups for compliance to procedure, or to determine latest version

• Are their written documents that describe the hardware, software and application infrastructure

• Are the critical files and non critical files stored offsite

• Does the client have a backip file restore procedure

• When has the client last tested their backip file restore procedure

• Is the network documented

• Is there an email system in use at the clients location, what type.

• Does the client use backup/mirroring for their key servers

• Has the client identified the sequence for restoring applications in the event of a recovery

• Where are the application CDs stored

• Does the client have any application change management version controls in place

• Does the client have a contact list for all personnel and an emergency protocol for contacting the personnel.

• Who are the most critical personnel to the business, do these people have a cross trained backup person

• Who else has copies of client records, Insurance companies, attorneys, CPA, Banks, Payroll Companies

• What equipment is insured for loss, insured for service warranty, not insured?

• From where can replacement equipment be acquired, how long to replace.